Terms & Conditions

1. Company Information

Aadimasala.com is owned and operated by DURGA FOODS, a company registered in India. We operate an e-commerce platform for the sale of spices, masalas, and related food products.

2. Eligibility & Registration

To use our services, you must meet the following requirements:

• Be at least 18 years of age, or between 13-17 years with parental supervision
• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Accept responsibility for all activities under your account

3. Service Availability

Our services are currently available in select Indian geographies. Delivery availability may vary based on your location. Please check the serviceability of your pincode during checkout.

4. License & Restrictions

We grant you a limited, non-exclusive license to access and use our website for personal, non-commercial purposes. The following activities are strictly prohibited:

• Reproducing, duplicating, copying, selling, or exploiting any portion of this site without written consent
• Commercial use of our content or services
• Data mining, scraping, or automated data collection
• Unauthorized framing or linking to our website
• Interfering with website operations or security measures
• Transmitting unlawful, harmful, or criminal material
• Gaining unauthorized access to our systems

5. Pricing & Payment

Our pricing policies are as follows:

• All products are sold at MRP unless otherwise specified
• Prices mentioned at the time of ordering will be charged on the delivery date
• Daily commodity price fluctuations are not refunded or charged additionally
• All prices are in Indian Rupees (INR) and inclusive of applicable taxes
• We accept various payment methods including credit/debit cards, net banking, UPI, and cash on delivery (where available)

6. Order Cancellation

You may cancel your order under the following conditions:

• Cancellation requests must be made before the slot cutoff time
• Orders cannot be cancelled once dispatched via courier
• A 5% cancellation charge may apply
• Refunds for cancelled orders will be processed within 7 days

For detailed information about refunds and returns, please visit our Refund Policy page.

7. Returns Policy

We maintain a no-questions-asked return policy at the time of delivery:

• You have 5 days after receiving your order to request a return
• Products must be in original condition with packaging intact
• Credit notes will be issued for approved returns
• Quality complaints verified as legitimate will result in full refund or replacement

8. Prohibited Activities

Users are prohibited from engaging in the following activities:

• Disseminating unlawful, threatening, or defamatory content
• Transmitting material that constitutes a criminal offense
• Attempting to gain unauthorized access to our systems
• Breaching applicable laws or regulations
• Interfering with website operations or other users' experience

9. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of Durga Foods or its content suppliers and is protected by Indian and international copyright laws.

10. Governing Law & Disputes

These terms and conditions are governed by Indian law:

• Exclusive jurisdiction lies with the courts of Puducherry
• Any disputes will be resolved through arbitration per the Arbitration and Conciliation Act, 1996
• The language of arbitration shall be English

11. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to this page. Your continued use of our services after any changes constitutes acceptance of the new terms.